Move from backlog to flow
Generate first drafts as new support emails arrive so your team starts from a strong answer instead of a blank screen.
Gmail-native AI for customer support operations
Give every support rep an AI email teammate.
Senty helps teams handle more conversations with better consistency by drafting replies inside a real Gmail support workflow, while keeping every final send human-approved.
Human-approved replies
Shared inbox friendly
Gmail-native workflows
AI drafts with context
Live Workflow
AI drafting that feels operational, not theatrical.
Inboxes
Multi
Approval
Human
Draft mode
Thread aware
Primary Inbox
New customer email with draft ready
AI draft prepared
Customer09:14
We need help updating shipping details for a delayed order. The customer has already written twice and wants a precise status update.
Senty draftThread context included
Thanks for the follow-up. I have checked the latest status and can confirm your order is still in transit. We expect the next carrier scan within one business day, and we will continue monitoring it until delivery is complete.
Why teams buy
More draft momentum with less blank-page time
Risk control
Human-approved replies before anything sends
Operational fit
Built for Gmail-based support workflows
Team scaling
Multiple inboxes, assignments, and oversight
Why Senty
High-conversion message, real product substance.
Every promise on this page is grounded in how the platform actually works today: Gmail connectivity, live ingestion, AI drafting, revision workflows, and human-controlled sending.
Keep tone consistent across reps
Company-specific prompts and thread context help every response sound aligned, even when queues get busy.
Stay in control of every send
Senty is built around human review, not risky autopilot. Agents edit, approve, and send from the company inbox.
How It Works
A simple path from incoming email to confident reply.
Senty fits the rhythm of support teams that already manage customer communication in Gmail and want more speed without adding operational chaos.
01
Connect Gmail inboxes
Admins connect one or more company inboxes through Google OAuth and assign the right teammates to each inbox.
02
Draft with live thread context
Incoming emails are captured in real time and paired with thread history so the draft starts informed, not generic.
03
Review, refine, and send
Agents can revise with AI, adjust recipients, and send the final message from the same Gmail thread.
Operations-first
Built for support teams, not generic copywriting.
Senty focuses on the operational details that matter in shared inbox support: routing, Gmail threading, reply controls, and human oversight.
- Multiple Gmail inboxes per company
- Role-aware admin dashboard for teams
- Reply and reply-all controls with editable recipients
- Usage controls and operational visibility
Quality without drag
The fastest path to thoughtful replies.
The AI handles draft momentum while your team keeps judgment, nuance, and accountability where it belongs.
- Thread-aware drafting and revision workflows
- Company prompt control for tone and policy
- Drafts created before the agent starts typing
- Human-in-the-loop by design
FAQ
Questions teams ask before they book.
If your team wants faster replies, stronger consistency, and less blank-page work inside email support, Senty is built for that exact problem.
Does Senty send replies automatically?
No. Senty is designed around human approval. The platform drafts replies, but a person reviews and sends the final message.
Can we connect more than one inbox?
Yes. Each company can connect multiple Gmail inboxes and assign the right users to the right inbox workflows.
Will this fit teams already working in Gmail?
That is the point. Senty is built around Gmail-based support operations, not around forcing teams into a brand-new communication model.
Ready to see it
Turn overloaded inboxes into a calmer, faster support operation.
Book a conversation and we will show how Senty fits the real constraints of shared inbox support, not just the idealized demo path.