Privacy Policy

1. Introduction

Senty ApS provides an AI-driven customer support assistant. This Privacy Policy explains how we collect, use, and safeguard information when you use the Senty platform.

2. Information We Collect

To provide our services, Senty collects the following types of information:

• Merchant information: Name, email address, and company details provided during registration.
• Customer support data: Information contained in emails connected through Google and Gmail integrations so drafts can be generated with context.
• Usage data: Technical data on how the platform is used so we can improve reliability, interface quality, and AI usefulness.

3. How We Use Information

We use collected data to:

• Generate draft responses for merchant review.
• Provide context for customer inquiries.
• Improve service quality and platform stability.
• Support security, compliance, and operational monitoring.

Human-in-the-loop: Senty does not send automated replies without review. AI-generated drafts are presented to a human user for approval.

4. Data Security

Security is a core pillar of Senty. We use industry-standard controls including encrypted transport, access restriction, and controlled infrastructure access.

5. Third-Party Services

Senty relies on selected third-party services to deliver the product, including:

• Google: For Gmail connectivity when you explicitly connect an inbox.
• AI subprocessors: For generating draft content under strict data protection controls.

6. GDPR Compliance

For users in the EEA, Senty ApS acts as a Data Processor for customer data and a Data Controller for merchant account data. You may request access, correction, deletion, or portability where applicable.

7. Contact

Questions about this policy can be sent to info@senty.dk.